DBM Coaching Privacy Notice

Contact details

Telephone

07949 456528

Email

pt@dbmcoaching.co.uk

What information we collect, use, and why

Dealing with queries, complaints or claims

We collect or use the following personal information:

• Names and contact details
• Addresses
• Payment details
• Video recordings of public areas
• Audio recordings of public areas
• Call recordings
• Information relating to health and safety (including incident investigation details, reports, and accident book records)
• Correspondence

We also collect the following special category information for this purpose, which is subject to additional protection due to its sensitive nature:

• Health information

Information updates or marketing purposes

We collect or use the following personal information:

• Names and contact details
• Addresses
• Marketing preferences
• Photographs
• Website and app user journey information

We also collect the following special category information for this purpose:

• Health information

Complying with legal requirements

We collect or use the following personal information:

• Health and safety information
• Any other personal information required to comply with legal obligations

We also collect the following special category information for this purpose:

• Health information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Which lawful basis we rely on may affect your data protection rights, which are set out briefly below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website.

• Your right of access — You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share it with. There are some exemptions which means you may not receive all the information you ask for. Read more.
• Your right to rectification — You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more.
• Your right to erasure — You have the right to ask us to delete your personal information. Read more.
• Your right to restriction of processing — You have the right to ask us to limit how we can use your personal information. Read more.
• Your right to object to processing — You have the right to object to the processing of your personal data. Read more.
• Your right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more.
• Your right to withdraw consent — When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this notice.

Our lawful bases for dealing with queries, complaints or claims

• Consent — we have permission from you after giving you all the relevant information. You have the right to withdraw your consent at any time.
• Contract — we have to collect or use the information to enter into or carry out a contract with you.
• Legitimate interests — providing safe, personalised fitness coaching and maintaining records for client welfare.
• Vital interests — collecting or using the information is needed when someone's physical or mental health or wellbeing is at urgent or serious risk.

Our lawful bases for information updates or marketing

• Consent — we have permission from you after giving you all the relevant information. You have the right to withdraw your consent at any time.
• Contract — we have to collect or use the information to enter into or carry out a contract with you.
• Legitimate interests — providing safe, personalised fitness coaching and maintaining records for client welfare.
• Vital interests — collecting or using the information is needed when someone's physical or mental health or wellbeing is at urgent or serious risk.

Our lawful bases for complying with legal requirements

• Consent — we have permission from you after giving you all the relevant information. You have the right to withdraw your consent at any time.
• Legitimate interests — providing safe, personalised fitness coaching and maintaining records for client welfare.
• Vital interests — collecting or using the information is needed when someone's physical or mental health or wellbeing is at urgent or serious risk.

Where we get personal information from

• Directly from you
• Health care providers
• Professional consultants

How long we keep information

We keep your personal information for the duration of our coaching relationship and for three years after that relationship ends. After this period, information is securely deleted.

Who we share information with

• Health care providers

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO:

Helpline: 0303 123 1113
Website: ico.org.uk/make-a-complaint